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Quality Management

ISO Certification

The quality certificate.

Customer satisfaction is top priority at Berlitz. It was and remains important to us to have our work assessed and certified according to the independent quality management system ISO 9001.

ISO Certification

Some of the criteria of ISO 9001:

  • Total customer orientation
  • Management responsibility
  • Continual quality improvement
  • Inclusion of all persons involved

For us, this means that quality is planned in advance at Berlitz: quality assurance processes are defined and structured based on our customers' needs. Our language courses are based on the requirements of everyday and, in particular, professional situations. The real-life content and the language teaching methods have been helping our customers to achieve success for over 130 years.